Course Objectives

• To make Individuals expert in beauty treatment and wellness giving specialized service and product demonstrations to maximize business in a retail environment or may become an entrepreneur.

Learning Outcomes

• Identify various career opportunities and methods within the beauty sector
• Demonstration on storage of products, tools and equipment safely and at proper place
• Identify different services in beauty therapy
• Prepare and maintain work area
• Demonstrate the knowledge of the actions of facial, neck and shoulder muscles
• Demonstrate the knowledge of anatomy of hands, nails and feet
• Demonstrate the knowledge and skills of basic depilation services – threading
• Filling up client record cards
• Preparation of status checklist for cleaning and safety of Beauty Parlour/Salon
• Demonstrations on identification of contraindications of various beauty treatments

Course Syllabus

Module 1: Introduction to beauty and wellness industry (3 hours)
An overview of its types, functions, characteristics, attributes and Job roles of a Beauty and wellness Industry.

Practice- Students to visit or research on beauty salon for studying various sections and basic functions of the workplace and then to submit a detailed report of what all they observed in the saloon.

Module 2: To help maintain healthy, safety and securing saloon (4 hours)
This module describes the skills and knowledge required to help maintain health and safety in a beauty salon.
Practice: Students to visit beauty salon as per their convenience and make a report of all the safety procedure that they see in the visited saloon and then present in the class by making a report.

Module 3: Product Demonstration and and introduction to product contents (6 hours)
Practice- Identify different props used in a Beauty salon.
Practice- Carry out the basic steps of using the products and know its contents.
Practice- Demonstrate products to the customer.
Practice- Visit a Beauty salon to understand how products are used in a professional salon and make a report what you liked the most and what you think could have done in a better way.

Module 4: Working effectively in a team or an organisation (5 hours)
Practice- Maintain personal presentation.
Practice- Support the work team.
Practice- Learn for you and help others learn.

Project -Phase 1 (08 hours)

Visit the Beauty salon N spa and discover different services in a professional salon and customer interaction

Module 5: Customer Service (3 hours)
Practice- Steps of customer service.
Practice- Things that instantly turn customers off.
Practice- Tips on how to accept feedback well.
Practice- Do’s and Don’ts of customer service.
Practice- Students to visit a Beauty Salon and interact with the beautician and observe the customer service. Then make a report what are the services they provide and review of customers if they felt good about the service and what not and what services could have been better from a customer’s point of view.

Module 6: Resolving Customer Concerns (3 hours)
This module describes the skills and knowledge required to resolve customer concerns
Practice- Tips for coping with a tense situation and hopefully resolve it to customer’s satisfaction.
Practice- Steps of service recovery

Module 7: Helping Customers to Choose Right Products and Services or Treatment they need (3hours)

This module describes the skills and knowledge required to help customers choose right products and Services or Treatment

Practice: Check customer’s preferences and buying services decisions when providing a service.
Practice: Students to share their worst experience they have had at a Beauty salon.
Practice: Demonstration on helping customers to choose right services for their care.

Project- Phase 2 (8 hours)
Field visit to understand the customer needs and customer expectations in Beauty Salon

Module 8: Learning all the services provided in a Salon (5 hours)

This module describes the skills and knowledge required to provide service in a salon

Practice:

 Pedicure

 Manicure

 Threading

 Waxing

 Bleach

 Face clean up

 Make up

 Hair do
 Hair Color/highlight
 Hair Spa

Project - Observation of effective of sevice by the Beauty professionals. (3hours)

Module 9: To learn all the procedures in details. (9 hours)
This module describes the skills and knowledge required to perform all necessary skills required to be a beautician.

Practice: Practice all the techniques performed by the experts while providing service.
Practice: Make a note of the procedures they follow
Practice: practice complex processes include chemical treatment delicately

Module 10: Doubt solving and Quiz (2 hours)
This module Solves the personal and professional doubts of the students discovered during the entire course
A quiz will be conducted among the 35 students to test their skills and knowledge gathered during all the modules and grade them accordingly.
List of Projects (One project is to be chosen by group of students. Maximum group size is 5)
• Detailed analysis and research on Pedicure
• Detailed analysis and research on Manicure
• Detailed analysis and research on Threading
• Detailed analysis and research on Waxing
• Detailed analysis and research on Bleaching
• Detailed analysis and research on Face Clean-up
• Detailed analysis and research on Make Up
• Detailed analysis and research on Hair Do
• Detailed analysis and research on Hair Colour/Highlight
• Detailed analysis and research on Hair Spa

Session Plan

Session 1

Foundation (online)- Introduction to beauty and wellness industry (3 hours)

Demo – Briefing on grooming and basic etiquettes of Beauty and Wellness

Practice – Students to practice the basic etiquettes of Beauty and Wellness

Web links- https://youtu.be/qhBm_Wlwlrk

Session 2

Foundation (Online)- To help maintain healthy, safety and securing salon (4 hours)

Demo – methods followed in saloon for maintaining healthy, safe, secured atmosphere protocols

Practice - Practice on health, safety and securing techniques

Web link- https://youtu.be/iIvJxm3Zbh0

Session 3

Foundation (online)- Product Demonstration and introduction to product contents (6 hours)

Demo – Briefing on different products and procedures

Practice - Demonstration of different products and contents

Web links – https://youtu.be/m-IfI4dwIDI

Session 4

Foundation (online)- Working effectively in a team or an organisation (5 hours)

Demo- behaviour and cooperation with colleagues

Practice - Premises maintenance

Web link-https://youtu.be/kYjqtLCNqSA

Session 5

Foundation (online)- Customer Service (3 hours)

Demo- Demonstration of products to customers and provide services

Practice- Demonstration of beauty techniques to the customers

Web links-https://youtu.be/_Mm_q0X-R1c

Session 6

Foundation (online)- Resolving Customer Concerns (3 hours)

Demo – product concerns and issue solving

Practice- learn about the products and their effects and skin type or hair type.

Web links-  skin type

Hair type

Chemicals side effects

Session 7

Foundation (Online)- Helping Customers to Choose Right Products and Services or Treatment they need (3hours)

Demo - Briefing on what customer needs what service suitable

Practice - Practice on suggesting right service analysing the situation

Web links-https://youtu.be/heMkRmLpRKg

                   https://youtu.be/bL_D-qyva0c

Session 8

Foundation (online)- Learning all the services provided in  a salon (5 hours)

Demo - Briefing on steps of customer service.

Practice - Practice on giving an excellent customer service to the guest.

Web link-https://youtu.be/tMNQ9FQ7Baw

Session 9

Foundation (online)- To learn all  the procedures in details . (7 hours)

Demo- step by step procedures of the product usage

Practice- Students to practice customer service with dummy products to understand it better

Web link-Pedicure

Manicure

Threading

Waxing

Bleach

Face clean up

Make up

Hair Do

Hair color/Highlight

Hair spa

Session 10

Foundation (online)-: Doubt solving and Quiz (2 hours)

Demo – to solve all the queries and doubt throughout the session

Practice- to perform a quiz activity

Case Studies

Case Studies