COMMUNITY PHARMACY AND MANAGEMENT (THEORY)-D.PHARMACY
Teacher
Kumudini Sahoo
Category
Diploma Courses
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COURSE OBJECTIVES
This course will discuss the following
1. Establishing and running a community pharmacy and its legal requirements
2. Professional aspects of handling and filling prescriptions
3. Patient counselling on diseases, prescription and or non-prescription
medicines
4. Scope for performing basic health screening in community pharmacy settings
COURSE OUTCOMES
Upon successful completion of this course, the students will be
able to
1. Describe the establishment, legal requirements, and effective administration
of a community pharmacy
2. Professionally handle prescriptions and dispense medications
3. Counsel patients about the disease, prescription and or non-prescription
medicines
4. Perform basic health screening on patients and interpret the reports in the
community pharmacy settings
Course Syllabus
Chapter 1
Community Pharmacy Practice – Definition, history and development of community pharmacy - International and Indian scenarios
Chapter 2
Professional responsibilities of community pharmacists Introduction to the concept of Good Pharmacy Practice and SOPs.
Chapter 3
Prescription and prescription handling
Definition, parts of prescriptions, legality of prescriptions, prescription handling, labelling of dispensed medications (Main label, ancillary label, pictograms), brief instructions on medication usage
Dispensing process, Good Dispensing Practices, dispensing errors and strategies to minimize them
Chapter 4
Communication skills
Definition, types of communication skills
Interactions with professionals and patients
Verbal communication skills (one-to-one, over the telephone)
Written communication skills
Body language
Patient interview techniques
Chapter 5
Patient counselling
Definition and benefits of patient counselling
Stages of patient counselling - Introduction, counselling content, counselling process, and closing the counselling session
Barriers to effective counseling - Types and strategies to overcome the barriers
Patient counselling points for chronic diseases/disorders - Hypertension, Diabetes, Asthma, Tuberculosis, Chronic obstructive pulmonary disease, and AIDS
Patient Package Inserts - Definition, importance and benefits, Scenarios of PPI use in India and other countries
Patient Information leaflets - Definition and uses
Chapter 6
Medication Adherence: Definition, factors influencing non- adherence, strategies to overcome non-adherence
Chapter 7
Health Screening Services in Community Pharmacy :Introduction, scope, and importance of various health screening services - for routine monitoring of patients, early detection, and referral of undiagnosed cases
Chapter 8
Over The Counter (OTC) Medications
Definition, need and role of Pharmacists in OTC medication dispensing
OTC medications in India, counseling for OTC products
Self-medication and role of pharmacists in promoting the safe practices during self-medication
Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Pain management, Cough, Cold, Diarrhea, Constipation, Vomiting, Fever, Sore throat, Skin disorders, Oral health (mouth ulcers,
dental pain, gum swelling)
Chapter 9
Community Pharmacy Management
Legal requirements to set up a community pharmacy
Site selection requirements
Pharmacy designs and interiors
Vendor selection and ordering
Procurement, inventory control methods, and inventory management
Financial planning and management
Accountancy in community pharmacy – Day book, Cash book
Introduction to pharmacy operation softwares – usefulness and availability
Customer Relation Management (CRM)
Audits in Pharmacies
SOP of Pharmacy Management
Introduction to Digital Health, mHealth and Online pharmacies
Session Plan
Session 1
Community Pharmacy Practice
Introduction to community pharmacy ( Indian and International scenario)
Session 2
Community Pharmacy Practice – Definition, history and development of community pharmacy - International and Indian scenarios
Introduction to community pharmacy ( Indian and International scenario)
Session 3
Professional responsibilities of community pharmacists
https://www.slideshare.net/rameshganpisetti/rules-and-responsibilities-of-community-pharmacy
Session 6
Prescription and prescription handling
Definition, parts of prescriptions
https://www.pharmaguideline.com/2021/08/definition-parts-handling-and-errors-in-prescription.html
Session 7
Legality of prescriptions, prescription handling,
https://www.pharmaguideline.com/2021/08/definition-parts-handling-and-errors-in-prescription.html
Session 8
Labelling of dispensed medications (Main label, ancillary label, pictograms), brief instructions on medication usage
https://www.slideshare.net/SumitTiwari630212/labelling-of-dispensed-medicationspptx
Session 9
Dispensing process, Good Dispensing Practices
https://www.slideshare.net/SumitTiwari630212/labelling-of-dispensed-medicationspptx
Session 10
Dispensing errors and strategies to minimize them
https://www.slideshare.net/SumitTiwari630212/labelling-of-dispensed-medicationspptx
Session 12
Interactions with professionals and patients
https://www.slideshare.net/NehalMehta2/communication-with-patients
Session 13
Verbal communication skills (one-to-one, over the telephone)
https://www.slideshare.net/NehalMehta2/communication-with-patients
Session 14
Written communication skills
COMMUNICATION SKILL
https://www.slideshare.net/NehalMehta2/communication-with-patients
Session 16
Patient interview techniques
Session 17
Patient counselling
Definition and benefits of patient counselling
https://www.slideshare.net/RakibulHussain1/patient-counselling-141304316
Session 18
Stages of patient counselling - Introduction, counselling content, counselling process, and closing the counselling session
https://www.slideshare.net/rameshganpisetti/patient-counselling-93413745
Session 19
Barriers to effective counseling - Types and strategies to overcome the barriers
Session 21
Patient counselling points for chronic diseases/disorders - Hypertension
https://www.slideshare.net/MohamedMohsentorya/hypertension-patient-counseling
Session 22
Patient counselling points for chronic diseases/disorders - Diabetes
https://www.slideshare.net/sarasaber1291/counselling-diabetic-patients
Session 23
Patient counselling points for chronic diseases/disorders - Asthma
https://www.slideshare.net/blacktearseyes/asthmatic-copd-patient-counseling
Session 24
Patient counselling points for chronic diseases/disorders - Tuberculosis
https://www.slideshare.net/YaminiShah/anti-tuberculous-drugs-and-patient-counseling
Session 25
Patient counselling points for chronic diseases/disorders -Chronic obstructive pulmonary disease
https://www.slideshare.net/blacktearseyes/asthmatic-copd-patient-counseling
Session 26
Patient counselling points for chronic diseases/disorders - AIDS
https://www.slideshare.net/sanjaydabhi3/counselling-of-people-living-with-hivaids
Session 27
Patient Package Inserts - Definition, importance and benefits, Scenarios of PPI use in India and other countries
https://www.slideshare.net/DrPankajKumarGupta/package-insert-254039166
Session 28
Scenarios of PPI use in India and other countries
https://www.slideshare.net/DrPankajKumarGupta/package-insert-254039166
Session 29
Patient Information leaflets - Definition and uses
https://www.slideshare.net/sonushanno/patient-information-leaflets-29133935
Session 30
Medication Adherence: Definition, factors influencing non- adherence
https://www.slideshare.net/rameshganpisetti/medication-adherence-93414237
Session 31
Medication Adherence: strategies to overcome non-adherence
https://www.slideshare.net/RanaPelluri/patient-medication-adherence-68254375
Session 32
Health Screening Services in Community Pharmacy
https://www.slideshare.net/sonushanno/health-screening-services
Session 33
Health Screening Services in Community Pharmacy :Introduction, scope, and importance of various health screening services
https://www.slideshare.net/sonushanno/health-screening-services
Session 34
Health Screening Services in Community Pharmacy : importance of various health screening services - for routine monitoring of patients, early detection, and referral of undiagnosed cases
https://www.slideshare.net/sonushanno/health-screening-services
Session 35
Routine monitoring of patients, early detection, and referral of undiagnosed cases
https://www.slideshare.net/sonushanno/health-screening-services
Session 36
Over The Counter (OTC) Medications
Session 37
Definition, need and role of Pharmacists in OTC medication dispensing
Session 38
OTC medications in India, counseling for OTC products
Session 39
Self-medication and role of pharmacists in promoting the safe practices during self-medication
https://www.slideshare.net/RusselSmithGroup/self-medication
Session 40
Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Pain management
https://www.slideshare.net/samghany/pain-management-119204331
Session 41
Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Cough
Session 42
Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Cold
Session 43
Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Diarrhea
Session 44
Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Constipation
Session 45
Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Vomiting
https://www.slideshare.net/zoraizhaiderzoraizhaider/treatment-and-causes-of-nausea-and-vomiting
Session 46
Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Fever
https://www.slideshare.net/LubnaAbuAlRub/fever-52631937
Session 47
Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Sore throat
https://www.slideshare.net/deadeviloki/sore-throat-diagnosis-and-management-for-pharmacist
Session 48
Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Skin disorders
https://www.slideshare.net/fernferretie/common-skin-diseases-43378811
Session 49
Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Oral health (mouth ulcers,
dental pain, gum swelling)
https://www.slideshare.net/manishasaxena5895/dental-hygiene-and-oral-care
Session 50
Community Pharmacy Management
https://www.slideshare.net/BikashAdhikari26/management-of-community-pharmacy
Session 51
Community Pharmacy Management
Legal requirements to set up a community pharmacy
https://www.slideshare.net/rameshganpisetti/legal-requirements-93412837
Session 52
Site selection requirements
https://www.slideshare.net/rameshganpisetti/legal-requirements-93412837
Session 53
Pharmacy designs and interiors
https://www.slideshare.net/muzammilrazayousaf/pharmacy-layout-design
Session 54
Vendor selection and ordering
https://www.slideshare.net/aqsafatima4/vendor-selection-64777770
Session 55
Procurement, inventory control methods, and inventory management
Session 56
Financial planning and management
https://www.slideshare.net/samcescfcb/financial-management-75557686
Session 57
Accountancy in community pharmacy – Day book, Cash book
Session 58
Introduction to pharmacy operation softwares – usefulness and availability
https://www.slideshare.net/rameshganpisetti/use-of-computers-in-community-pharmacy
Session 59
Customer Relation Management (CRM)
https://www.slideshare.net/jaiserabbas/customer-relationship-management-crm-10974369
Session 60
Audits in Pharmacies
https://www.slideshare.net/Drzulcaifahmad/audit-community-pharmacy
Session 61
SOP of Pharmacy Management
https://fieldcheck.biz/library/standard-operating-procedures-in-pharmacy.html
Session 62
Introduction to Digital Health, mHealth and Online pharmacies
https://www.slideshare.net/adrianofontanari/introduction-to-digital-health-en-140306320
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