Community Pharmacy & Management (Theory)

Faculty: Miss Diptimayee Jena
Community Pharmacy & Management (Theory) (4-0-0)
Subject Code: ER20-22TCourse Objectives:
1. Establishing and running a community pharmacy and its legal requirements
2. Professional aspects of handling and filling prescriptions
3. Patient counselling on diseases, prescription and or non-prescription drugs
4. Scope for performing basic health screening in community pharmacy settingsCourse Outcomes:
1. Describe the establishment, legal requirements and effective administration of
a community pharmacy
2. Professionally handle prescriptions and dispense medications
3. Counsel patients about the disease, prescription and or non- prescription
drugs
4. Perform basic health screening on patients and interpret the reports in the
community pharmacy settingsSyllabus
Chapter 1:                                                                                                     2 Hours
Community Pharmacy Practice – Definition, history and
development of community pharmacy - International and Indian
scenarios
Chapter 2:                                                                                                    3 Hours
Professional responsibilities of community pharmacists
Introduction to the concept of Good Pharmacy Practice and
SOPs.
Chapter 3:                                                                                                     7 Hours
Prescription and prescription handling
Definition, parts of prescriptions, legality of prescriptions,
prescription handling, labelling of dispensed medications
(Main label, ancillary label, pictograms), brief instructions
on medication usage
Dispensing process, Good Dispensing Practices,
dispensing errors and strategies to minimize them
Chapter 4                                                                                                      6 Hours
Communication skills
Definition, types of communication skills, Interactions with professionals and patients, Verbal communication skills (one-to-one, over the
telephone), Written communication skills, Body language, Patient interview techniques
Chapter 5:                                                                                                 10 Hours
Patient counselling
Definition and benefits of patient counselling
Stages of patient counselling - Introduction, counselling content, counselling process and closing the counselling session
Barriers to effective counseling - Types and strategies
to overcome the barriers
Patient counselling points for chronic diseases/disorders - Hypertension, Diabetes, Asthma, Tuberculosis, Chronic obstructive pulmonary disease and AIDS
Patient Package Inserts - Definition, importance and
benefits, Scenarios of PPI use in India and other countries
Patient Information leaflets - Definition and uses
Chapter 6:                                                                                                    2 Hours
Medication Adherence- Definition, factors influencing non adherence, strategies to overcome non-adherence
Chapter 7:                                                                                                     5 Hours
Health Screening Services in Community Pharmacy
Introduction, scope and importance of various health screening
services - for routine monitoring of patients, early detection and
referral of undiagnosed cases
Chapter 8:                                                                                                  15 Hours
Over The Counter (OTC) Medications
Definition, need and role of Pharmacists in OTC medication
dispensing
OTC medications in India, counseling for OTC products
Self-medication and role of pharmacists in promoting the safe practices during self-medication
Responding to symptoms, minor ailments and advice for self-care in conditions such as - Pain management, Cough, Cold, Diarrhea, Constipation, Vomiting, Fever, Sore throat, Skin disorders, Oral health (mouth ulcers, dental pain, gum swelling)
Chapter 9:                                                                                                  25 Hours
Community Pharmacy Management
Legal requirements to set up a community pharmacy
Site selection requirements
Pharmacy designs and interiors
Vendor selection and ordering,
Procurement, inventory control methods, and inventory
management
Financial planning and management
Accountancy in community pharmacy – Day book, Cash
book
Introduction to Digital Health, mHealth and Online pharmacies
Introduction to pharmacy operation softwares – usefulness and availability
Customer Relation Management (CRM)
Audits in Pharmacies
SOP of Pharmacy Management
Introduction to Digital Health, mHealth and Online
pharmaciesReference Books:

1. COMMUNITY PHARMACY MANAGEMENT  FOR SECOND YEAR DIPLOMA IN PHARMACY COURSE CODE - ER20 - 22T, BY V. N. RAJE
2. TEXTBOOK OF COMMUNITY PHARMACY AND MANAGEMENT by Mr. Harshavardhan B. Mishal, Mrs. Rashmi H. Mishal, Mr. Hemant U. Chikhale
3. TEXTBOOK OF COMMUNITY PHARMACY AND MANAGEMENT (PCI ER2020) by Dr. Ramandeep Singh/Meenakshi Mehra/Sweta Joshi/Dr. Satinder Kakar

Lesson Plan:

1. Introduction, scope and benefits of community pharmacy Chapter 1

2. History and development of community pharmacy and Indian international scenarios
Chapter 13. Role and responsibilities of community pharmacists
Chapter 2_Final4. Introduction to good pharmacy practice (structural and process guidelines)
Chapter 2_Final5. Introduction to sop (full info)
Chapter 36. Prescription, part of prescription
Chapter 37. Prescription handling, legality of prescription
Chapter 38. Error in prescription, introduction to dispensing label
Chapter 39. Types of label, main label, ancillary label
Chapter 310. Brief instruction on medication usage
Chapter 311.  Dispensing process, good dispensing practices
Dispensing Process12. Dispensing error, strategies to minimize dispensing errors.
Dispensing Process13. Definition, types of communication skills
Chapter 414. Interactions with professionals and patients
Chapter 415. Verbal communication skills (one-to-one, over the telephone)
Chapter 416. Written communication skills
Chapter 417. Body Language
Chapter 418. Patient interview techniques.
Chapter 419. Definition and benefits of patient counselling
Chapter 520. Definition and benefits of patient counselling
Chapter 521. Introduction, counselling content, counselling process, and closing the counselling session
Chapter 522. Introduction, counselling content, counselling process, and closing the counselling session
Chapter 523. Types and strategies to overcome the barriers
Chapter 524. Types and strategies to overcome the barriers
Chapter 525. Hypertension, Diabetes, Asthma
Chapter 526. Tuberculosis, Chronic obstructive pulmonary disease, and AIDS
Chapter 527. Definition, importance and benefits, Scenarios of PPI (Patient Package Inserts) use in India and other countries
Chapter 528. Definition and uses of Patient Information Leaflets
Chapter 529. Definition of Medication Adherence, factors influencing non- adherence
Chapter 630. Strategies to overcome non-adherence
Chapter 631. Health Screening Services in Community Pharmacy - Introduction, aim, types of health screening.
Chap 7_D.Pharm32. Importance of various health screening services - for routine monitoring of patients.
Chap 7_D.Pharm33. Routine monitoring of patient of diseases like blood pressure, obesity.
Chap 7_D.PharmEarly detection of diseases like cancer, kidney diseases.
Chap 7_D.Pharm35. Referral of undiagnosed cases.Chap 7_D.Pharm36. Definition & Need of Over The counter (OTC) Medications
Chapter 837. Role of Pharmacist in dispensing OTC Medications
Chapter 838. Role of Pharmacist in dispensing OTC Medications
Chapter 839. OTC medications in India
Chapter 840. counseling for OTC products
Chapter 841. Self-medication and role of pharmacists in promoting the safe practices during self-medication
Chapter 842. Self-medication and role of pharmacists in promoting the safe practices during self-medication
Chapter 843. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Pain management, Cough, Cold
Chapter 844. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Pain management, Cough, Cold
Chapter 845. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Pain management, Cough, Cold
Chapter 846. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Diarrhea, Constipation, Vomiting
Chapter 847. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Diarrhea, Constipation, Vomiting
Chapter 848. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Fever, Sore throat, Skin disorders, Oral health (mouth ulcers, dental pain, gum swelling)
Chapter 849. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Fever, Sore throat, Skin disorders, Oral health (mouth ulcers, dental pain, gum swelling)
Chapter 850. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Fever, Sore throat, Skin disorders, Oral health (mouth ulcers, dental pain, gum swelling)
Chapter 851. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Fever, Sore throat, Skin disorders, Oral health (mouth ulcers, dental pain, gum swelling)
Chapter 852. Legal requirements to set up a community pharmacy
Chapter 953. Legal requirements to set up a community pharmacy
Chapter 954. Site selection requirements
Chapter 955. Site selection requirements
Chapter 956. Pharmacy designs and interiors
Chapter 957. Pharmacy designs and interiors
Chapter 958. Vendor selection and ordering
Chapter 959. Vendor selection and ordering
Chapter 960. Procurement, inventory control methods, and inventory management
Chapter 961. Procurement, inventory control methods, and inventory management
Chapter 962. Financial planning and management
Chapter 963. Financial planning and management
Chapter 964. Accountancy in community pharmacy – Day book, Cash book
Chapter 965. Accountancy in community pharmacy – Day book, Cash book
Chapter 966. Introduction to pharmacy operation softwares – usefulness and availability
Chapter 967. Customer Relation Management (CRM)
Chapter 968. Customer Relation Management (CRM)
Chapter 969. Audits in Pharmacies
Chapter 970. Audits in Pharmacies
Chapter 971. SOP of Pharmacy Management
Chapter 972. SOP of Pharmacy Management
Chapter 973. SOP of Pharmacy Management
Chapter 974. Introduction to Digital Health, mHealth and Online pharmacies
Chapter 975. Introduction to Digital Health, mHealth and Online pharmacies
Chapter 9

Course Materials

• Miss
• Chapter 1
• 2787
• Chapter 2_Final
• Chapter 3
• Chapter 4
• Chapter 5
• Chapter 6
• Chap 7_D.Pharm
• Chapter 8
• Chapter 2_Final
• Chapter 3
• Dispensing Process
• Chapter 4
• Chapter 1
• Chapter 1
• Chapter 2_Final
• Chapter 2_Final
• Chapter 3
• Chapter 3
• Chapter 3
• Chapter 3
• Chapter 3
• Chapter 3
• Dispensing Process
• Dispensing Process
• Chapter 4
• Chapter 4
• Chapter 4
• Chapter 4
• Chapter 4
• Chapter 4
• Chapter 5
• Chapter 5
• Chapter 5
• Chapter 5
• Chapter 5
• Chapter 5
• Chapter 5
• Chapter 5
• Chapter 5
• Chapter 5
• Chapter 6
• Chapter 6
• Chap 7_D.Pharm
• Chap 7_D.Pharm
• Chap 7_D.Pharm
• Chap 7_D.Pharm
• Chap 7_D.Pharm
• Chapter 8
• Chapter 8
• Chapter 8
• Chapter 8
• Chapter 8
• Chapter 8
• Chapter 8
• Chapter 8
• Chapter 8
• Chapter 8
• Chapter 8
• Chapter 8
• Chapter 8
• Chapter 8
• Chapter 8
• Chapter 8
• Chapter 9
• Chapter 9
• Chapter 9
• Chapter 9