Course Name :.COMMUNICATION SKILLS (Theory)
Still no participant
Still no reviews
This course will prepare the young pharmacy student to interact effectively with doctors, nurses, dentists, physiotherapists and other health workers.
The student will get the soft skills set to work cohesively with the team as a team player and will add value to the pharmaceutical business
Understand the behavioral needs for a Pharmacist to function effectively in the areas of pharmaceutical operation.
Communicate effectively (Verbal and Non Verbal).
Effectively manage the team as a team player.
MODULE – I
Communication Skills: Introduction, Definition, The Importance of Communication, The Communication Process – Source, Message, Encoding, Channel, Decoding, Receiver, Feedback, Context
Barriers to communication: Physiological Barriers, Physical Barriers, Cultural Barriers, Language Barriers, Gender Barriers, Interpersonal Barriers, Psychological Barriers, Emotional barriers
Perspectives in Communication: Introduction, Visual Perception, Language, Other factors affecting our perspective - Past Experiences, Prejudices, Feelings, Environment
MODULE – II
Elements of Communication: Introduction, Face to Face Communication - Tone of Voice, Body Language (Non-verbal communication), Verbal Communication, Physical Communication
Communication Styles: Introduction, The Communication Styles Matrix with example for each -Direct Communication Style, Spirited Communication Style, Systematic Communication Style, Considerate Communication Style
MODULE– III
Basic Listening Skills: Introduction, Self-Awareness, Active Listening, Becoming an Active Listener, Listening in Difficult Situations
Effective Written Communication: Introduction, When and When Not to Use Written Communication - Complexity of the Topic, Amount of Discussion’ Required, Shades of Meaning, Formal Communication
Writing Effectively: Subject Lines, Put the Main Point First, Know Your Audience, Organization of the Message
MODULE – IV
Interview Skills: Purpose of an interview, Do’s and Dont’s of an interview
Giving Presentations: Dealing with Fears, Planning your Presentation, Structuring Your Presentation, Delivering Your Presentation, Techniques of Delivery
MODULE – V
Group Discussion: Introduction, Communication skills in group discussion, Do’s and Dont’s of group discussion.
Recommended Books:
1. Basic communication skills for Technology, Andreja. J. Ruther Ford, 2nd Edition, Pearson Education, 2011
2. Communication skills, Sanjay Kumar, Pushpalata, 1stEdition, Oxford Press, 2011
3. Organizational Behaviour, Stephen .P. Robbins, 1stEdition, Pearson, 2013
4. Brilliant- Communication skills, Gill Hasson, 1stEdition, Pearson Life, 2011
5. The Ace of Soft Skills: Attitude, Communication and Etiquette for success, Gopala Swamy Ramesh, 5thEdition, Pearson, 2013
6. Developing your influencing skills, Deborah Dalley, Lois Burton, Margaret, Green hall, 1st Edition Universe of Learning LTD, 2010
7. Communication skills for professionals, Konar nira, 2ndEdition, New arrivals – PHI, 2011
Introduction, Definition, The Importance of Communication
The Communication Process – Source, Message, Encoding, Channel, Decoding, Receiver, Feedback, Context
Barriers to communication: Physiological Barriers, Physical Barriers, Cultural Barriers, Language Barriers, Gender Barriers, Interpersonal Barriers, Psychological Barriers, Emotional barriers
Perspectives in Communication: Introduction, Visual Perception, Language
Other factors affecting our perspective - Past Experiences, Prejudices, Feelings, Environment
Elements of Communication: Introduction, Face to Face Communication - Tone of Voice
Body Language (Non-verbal communication), Verbal Communication, Physical Communication
Communication Styles: Introduction, The Communication Styles Matrix with example for each -Direct Communication Style
Spirited Communication Style, Systematic Communication Style, Considerate Communication Style
Basic Listening Skills: Introduction, Self-Awareness, Active Listening, Becoming an Active Listener, Listening in Difficult Situations
Effective Written Communication: Introduction, When and When Not to Use Written Communication - Complexity of the Topic
Amount of Discussion’ Required, Shades of Meaning, Formal Communication
Writing Effectively: Subject Lines, Put the Main Point First, Know Your Audience, Organization of the Message
Interview Skills: Purpose of an interview, Do’s and Dont’s of an interview
Group Discussion: Introduction
Structuring Your Presentation, Delivering Your Presentation, Techniques of Delivery
Giving Presentations:Introduction, Dealing with Fears, Planning your Presentation
Communication skills in group discussion, Do’s and Dont’s of group discussion
Recent Comments