Community Pharmacy & Management (Theory)

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Miss Diptimayee Jena

Category

Diploma Courses

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Community Pharmacy & Management (Theory) (4-0-0)

Subject Code: ER20-22T

Course Objectives:

1. Establishing and running a community pharmacy and its legal requirements
2. Professional aspects of handling and filling prescriptions
3. Patient counselling on diseases, prescription and or non-prescription drugs
4. Scope for performing basic health screening in community pharmacy settings

Course Outcomes:

1. Describe the establishment, legal requirements and effective administration of
a community pharmacy
2. Professionally handle prescriptions and dispense medications
3. Counsel patients about the disease, prescription and or non- prescription
drugs
4. Perform basic health screening on patients and interpret the reports in the
community pharmacy settings

Syllabus

Chapter 1:                                                                                                     2 Hours

Community Pharmacy Practice – Definition, history and
development of community pharmacy - International and Indian
scenarios

Chapter 2:                                                                                                    3 Hours

Professional responsibilities of community pharmacists
Introduction to the concept of Good Pharmacy Practice and
SOPs.

Chapter 3:                                                                                                     7 Hours

Prescription and prescription handling
Definition, parts of prescriptions, legality of prescriptions,
prescription handling, labelling of dispensed medications
(Main label, ancillary label, pictograms), brief instructions
on medication usage

Dispensing process, Good Dispensing Practices,
dispensing errors and strategies to minimize them

Chapter 4                                                                                                      6 Hours

Communication skills

Definition, types of communication skills, Interactions with professionals and patients, Verbal communication skills (one-to-one, over the
telephone), Written communication skills, Body language, Patient interview techniques

Chapter 5:                                                                                                 10 Hours

Patient counselling

Definition and benefits of patient counselling

Stages of patient counselling - Introduction, counselling content, counselling process and closing the counselling session

Barriers to effective counseling - Types and strategies
to overcome the barriers

Patient counselling points for chronic diseases/disorders - Hypertension, Diabetes, Asthma, Tuberculosis, Chronic obstructive pulmonary disease and AIDS

Patient Package Inserts - Definition, importance and
benefits, Scenarios of PPI use in India and other countries

Patient Information leaflets - Definition and uses

Chapter 6:                                                                                                    2 Hours

Medication Adherence- Definition, factors influencing non adherence, strategies to overcome non-adherence

Chapter 7:                                                                                                     5 Hours

Health Screening Services in Community Pharmacy
Introduction, scope and importance of various health screening
services - for routine monitoring of patients, early detection and
referral of undiagnosed cases

Chapter 8:                                                                                                  15 Hours

Over The Counter (OTC) Medications
Definition, need and role of Pharmacists in OTC medication
dispensing
OTC medications in India, counseling for OTC products
Self-medication and role of pharmacists in promoting the safe practices during self-medication
Responding to symptoms, minor ailments and advice for self-care in conditions such as - Pain management, Cough, Cold, Diarrhea, Constipation, Vomiting, Fever, Sore throat, Skin disorders, Oral health (mouth ulcers, dental pain, gum swelling)

Chapter 9:                                                                                                  25 Hours

Community Pharmacy Management
Legal requirements to set up a community pharmacy
Site selection requirements
Pharmacy designs and interiors
Vendor selection and ordering,

Procurement, inventory control methods, and inventory
management

Financial planning and management

Accountancy in community pharmacy – Day book, Cash
book

Introduction to Digital Health, mHealth and Online pharmacies

Introduction to pharmacy operation softwares – usefulness and availability

Customer Relation Management (CRM)

Audits in Pharmacies

SOP of Pharmacy Management

Introduction to Digital Health, mHealth and Online
pharmacies

Reference Books:

  1. COMMUNITY PHARMACY MANAGEMENT [2 ND EDITION] FOR SECOND YEAR DIPLOMA IN PHARMACY COURSE CODE - ER20 - 22T, BY V. N. RAJE
  2. TEXTBOOK OF COMMUNITY PHARMACY AND MANAGEMENT by Mr. Harshavardhan B. Mishal, Mrs. Rashmi H. Mishal, Mr. Hemant U. Chikhale
  3. TEXTBOOK OF COMMUNITY PHARMACY AND MANAGEMENT (PCI ER2020) by Dr. Ramandeep Singh/Meenakshi Mehra/Sweta Joshi/Dr. Satinder Kakar

Lesson Plan:

  1. Introduction, scope and benefits of community pharmacy Chapter 1

2. History and development of community pharmacy and Indian international scenarios

Chapter 1

3. Role and responsibilities of community pharmacists

Chapter 2_Final

4. Introduction to good pharmacy practice (structural and process guidelines)

Chapter 2_Final

5. Introduction to sop (full info)

Chapter 3

6. Prescription, part of prescription

Chapter 3

7. Prescription handling, legality of prescription

Chapter 3

8. Error in prescription, introduction to dispensing label

Chapter 3

9. Types of label, main label, ancillary label

Chapter 3

10. Brief instruction on medication usage

Chapter 3

11.  Dispensing process, good dispensing practices

Dispensing Process

12. Dispensing error, strategies to minimize dispensing errors.

Dispensing Process

13. Definition, types of communication skills

Chapter 4

14. Interactions with professionals and patients

Chapter 4

15. Verbal communication skills (one-to-one, over the telephone)

Chapter 4

16. Written communication skills

Chapter 4

17. Body Language

Chapter 4

18. Patient interview techniques.

Chapter 4

19. Definition and benefits of patient counselling

Chapter 5

20. Definition and benefits of patient counselling

Chapter 5

21. Introduction, counselling content, counselling process, and closing the counselling session

Chapter 5

22. Introduction, counselling content, counselling process, and closing the counselling session

Chapter 5

23. Types and strategies to overcome the barriers

Chapter 5

24. Types and strategies to overcome the barriers

Chapter 5

25. Hypertension, Diabetes, Asthma

Chapter 5

26. Tuberculosis, Chronic obstructive pulmonary disease, and AIDS

Chapter 5

27. Definition, importance and benefits, Scenarios of PPI (Patient Package Inserts) use in India and other countries

Chapter 5

28. Definition and uses of Patient Information Leaflets

Chapter 5

29. Definition of Medication Adherence, factors influencing non- adherence

Chapter 6

30. Strategies to overcome non-adherence

Chapter 6

31. Health Screening Services in Community Pharmacy - Introduction, aim, types of health screening.

Chap 7_D.Pharm

32. Importance of various health screening services - for routine monitoring of patients.

Chap 7_D.Pharm

33. Routine monitoring of patient of diseases like blood pressure, obesity.

Chap 7_D.Pharm

Early detection of diseases like cancer, kidney diseases.

Chap 7_D.Pharm

35. Referral of undiagnosed cases.Chap 7_D.Pharm

36. Definition & Need of Over The counter (OTC) Medications

Chapter 8

37. Role of Pharmacist in dispensing OTC Medications

Chapter 8

38. Role of Pharmacist in dispensing OTC Medications

Chapter 8

39. OTC medications in India

Chapter 8

40. counseling for OTC products

Chapter 8

41. Self-medication and role of pharmacists in promoting the safe practices during self-medication

Chapter 8

42. Self-medication and role of pharmacists in promoting the safe practices during self-medication

Chapter 8

43. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Pain management, Cough, Cold

Chapter 8

44. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Pain management, Cough, Cold

Chapter 8

45. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Pain management, Cough, Cold

Chapter 8

46. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Diarrhea, Constipation, Vomiting

Chapter 8

47. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Diarrhea, Constipation, Vomiting

Chapter 8

48. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Fever, Sore throat, Skin disorders, Oral health (mouth ulcers, dental pain, gum swelling)

Chapter 8

49. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Fever, Sore throat, Skin disorders, Oral health (mouth ulcers, dental pain, gum swelling)

Chapter 8

50. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Fever, Sore throat, Skin disorders, Oral health (mouth ulcers, dental pain, gum swelling)

Chapter 8

51. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Fever, Sore throat, Skin disorders, Oral health (mouth ulcers, dental pain, gum swelling)

Chapter 8

52. Legal requirements to set up a community pharmacy

Chapter 9

53. Legal requirements to set up a community pharmacy

Chapter 9

54. Site selection requirements

Chapter 9

55. Site selection requirements

Chapter 9

56. Pharmacy designs and interiors

Chapter 9

57. Pharmacy designs and interiors

Chapter 9

58. Vendor selection and ordering

Chapter 9

59. Vendor selection and ordering

Chapter 9

60. Procurement, inventory control methods, and inventory management

Chapter 9

61. Procurement, inventory control methods, and inventory management

Chapter 9

62. Financial planning and management

Chapter 9

63. Financial planning and management

Chapter 9

64. Accountancy in community pharmacy – Day book, Cash book

Chapter 9

65. Accountancy in community pharmacy – Day book, Cash book

Chapter 9

66. Introduction to pharmacy operation softwares – usefulness and availability

Chapter 9

67. Customer Relation Management (CRM)

Chapter 9

68. Customer Relation Management (CRM)

Chapter 9

69. Audits in Pharmacies

Chapter 9

70. Audits in Pharmacies

Chapter 9

71. SOP of Pharmacy Management

Chapter 9

72. SOP of Pharmacy Management

Chapter 9

73. SOP of Pharmacy Management

Chapter 9

74. Introduction to Digital Health, mHealth and Online pharmacies

Chapter 9

75. Introduction to Digital Health, mHealth and Online pharmacies

Chapter 9

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