Community Pharmacy & Management (Theory) (4-0-0)
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Community Pharmacy & Management (Theory) (4-0-0)
Subject Code: ER20-22T
Course Objectives:
1. Establishing and running a community pharmacy and its legal requirements
2. Professional aspects of handling and filling prescriptions
3. Patient counselling on diseases, prescription and or non-prescription drugs
4. Scope for performing basic health screening in community pharmacy settings
Course Outcomes:
1. Describe the establishment, legal requirements and effective administration of
a community pharmacy
2. Professionally handle prescriptions and dispense medications
3. Counsel patients about the disease, prescription and or non- prescription
drugs
4. Perform basic health screening on patients and interpret the reports in the
community pharmacy settings
Syllabus
Chapter 1: 2 Hours
Community Pharmacy Practice – Definition, history and
development of community pharmacy - International and Indian
scenarios
Chapter 2: 3 Hours
Professional responsibilities of community pharmacists
Introduction to the concept of Good Pharmacy Practice and
SOPs.
Chapter 3: 7 Hours
Prescription and prescription handling
Definition, parts of prescriptions, legality of prescriptions,
prescription handling, labelling of dispensed medications
(Main label, ancillary label, pictograms), brief instructions
on medication usage
Dispensing process, Good Dispensing Practices,
dispensing errors and strategies to minimize them
Chapter 4 6 Hours
Communication skills
Definition, types of communication skills, Interactions with professionals and patients, Verbal communication skills (one-to-one, over the
telephone), Written communication skills, Body language, Patient interview techniques
Chapter 5: 10 Hours
Patient counselling
Definition and benefits of patient counselling
Stages of patient counselling - Introduction, counselling content, counselling process and closing the counselling session
Barriers to effective counseling - Types and strategies
to overcome the barriers
Patient counselling points for chronic diseases/disorders - Hypertension, Diabetes, Asthma, Tuberculosis, Chronic obstructive pulmonary disease and AIDS
Patient Package Inserts - Definition, importance and
benefits, Scenarios of PPI use in India and other countries
Patient Information leaflets - Definition and uses
Chapter 6: 2 Hours
Medication Adherence- Definition, factors influencing non adherence, strategies to overcome non-adherence
Chapter 7: 5 Hours
Health Screening Services in Community Pharmacy
Introduction, scope and importance of various health screening
services - for routine monitoring of patients, early detection and
referral of undiagnosed cases
Chapter 8: 15 Hours
Over The Counter (OTC) Medications
Definition, need and role of Pharmacists in OTC medication
dispensing
OTC medications in India, counseling for OTC products
Self-medication and role of pharmacists in promoting the safe practices during self-medication
Responding to symptoms, minor ailments and advice for self-care in conditions such as - Pain management, Cough, Cold, Diarrhea, Constipation, Vomiting, Fever, Sore throat, Skin disorders, Oral health (mouth ulcers, dental pain, gum swelling)
Chapter 9: 25 Hours
Community Pharmacy Management
Legal requirements to set up a community pharmacy
Site selection requirements
Pharmacy designs and interiors
Vendor selection and ordering,
Procurement, inventory control methods, and inventory
management
Financial planning and management
Accountancy in community pharmacy – Day book, Cash
book
Introduction to Digital Health, mHealth and Online pharmacies
Introduction to pharmacy operation softwares – usefulness and availability
Customer Relation Management (CRM)
Audits in Pharmacies
SOP of Pharmacy Management
Introduction to Digital Health, mHealth and Online
pharmacies
Reference Books:
Lesson Plan:
2. History and development of community pharmacy and Indian international scenarios
3. Role and responsibilities of community pharmacists
4. Introduction to good pharmacy practice (structural and process guidelines)
5. Introduction to sop (full info)
6. Prescription, part of prescription
7. Prescription handling, legality of prescription
8. Error in prescription, introduction to dispensing label
9. Types of label, main label, ancillary label
10. Brief instruction on medication usage
11. Dispensing process, good dispensing practices
12. Dispensing error, strategies to minimize dispensing errors.
13. Definition, types of communication skills
14. Interactions with professionals and patients
15. Verbal communication skills (one-to-one, over the telephone)
16. Written communication skills
17. Body Language
18. Patient interview techniques.
19. Definition and benefits of patient counselling
20. Definition and benefits of patient counselling
21. Introduction, counselling content, counselling process, and closing the counselling session
22. Introduction, counselling content, counselling process, and closing the counselling session
23. Types and strategies to overcome the barriers
24. Types and strategies to overcome the barriers
25. Hypertension, Diabetes, Asthma
26. Tuberculosis, Chronic obstructive pulmonary disease, and AIDS
27. Definition, importance and benefits, Scenarios of PPI (Patient Package Inserts) use in India and other countries
28. Definition and uses of Patient Information Leaflets
29. Definition of Medication Adherence, factors influencing non- adherence
30. Strategies to overcome non-adherence
31. Health Screening Services in Community Pharmacy - Introduction, aim, types of health screening.
32. Importance of various health screening services - for routine monitoring of patients.
33. Routine monitoring of patient of diseases like blood pressure, obesity.
Early detection of diseases like cancer, kidney diseases.
35. Referral of undiagnosed cases.Chap 7_D.Pharm
36. Definition & Need of Over The counter (OTC) Medications
37. Role of Pharmacist in dispensing OTC Medications
38. Role of Pharmacist in dispensing OTC Medications
39. OTC medications in India
40. counseling for OTC products
41. Self-medication and role of pharmacists in promoting the safe practices during self-medication
42. Self-medication and role of pharmacists in promoting the safe practices during self-medication
43. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Pain management, Cough, Cold
44. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Pain management, Cough, Cold
45. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Pain management, Cough, Cold
46. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Diarrhea, Constipation, Vomiting
47. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Diarrhea, Constipation, Vomiting
48. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Fever, Sore throat, Skin disorders, Oral health (mouth ulcers, dental pain, gum swelling)
49. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Fever, Sore throat, Skin disorders, Oral health (mouth ulcers, dental pain, gum swelling)
50. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Fever, Sore throat, Skin disorders, Oral health (mouth ulcers, dental pain, gum swelling)
51. Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Fever, Sore throat, Skin disorders, Oral health (mouth ulcers, dental pain, gum swelling)
52. Legal requirements to set up a community pharmacy
53. Legal requirements to set up a community pharmacy
54. Site selection requirements
55. Site selection requirements
56. Pharmacy designs and interiors
57. Pharmacy designs and interiors
58. Vendor selection and ordering
59. Vendor selection and ordering
60. Procurement, inventory control methods, and inventory management
61. Procurement, inventory control methods, and inventory management
62. Financial planning and management
63. Financial planning and management
64. Accountancy in community pharmacy – Day book, Cash book
65. Accountancy in community pharmacy – Day book, Cash book
66. Introduction to pharmacy operation softwares – usefulness and availability
67. Customer Relation Management (CRM)
68. Customer Relation Management (CRM)
69. Audits in Pharmacies
70. Audits in Pharmacies
71. SOP of Pharmacy Management
72. SOP of Pharmacy Management
73. SOP of Pharmacy Management
74. Introduction to Digital Health, mHealth and Online pharmacies
75. Introduction to Digital Health, mHealth and Online pharmacies