To stop Education loan Default At the Citibank: A cautionary Facts

To stop Education loan Default At the Citibank: A cautionary Facts

Thank you for visiting new Consumerist Archives

private lenders unsecured high risk personal loans

This is Consumerist. Since , Consumerist has stopped being promoting new articles, but go ahead and flick through the archives. Here there are 12 age worth of posts towards everything out of steer clear of tricky scams so you’re able to creating good ailment page. Below are a few several of our very own ideal strikes less than, talk about the fresh new kinds on the leftover-give section of the webpage, otherwise visit to own evaluations, analysis, and you will consumer news.

Its an enormous recovery to locate people at the a large, powerful providers who is kind, of use, and ready to solve their trouble. Unfortunately, audience Flowers discovered that because one is form and you can helpful, that doesn’t mean that you must not file your own discussions together however, if some thing wade horribly wrong.

I am creating with the hope that someone else might discover my facts and not make my personal error. I’ve had many payday loans RI dilemmas investing my personal expenses this present year. We moved within the with my parents inside the November to acquire anything manageable. One of many companies We due money so you’re able to is actually Citibank Pupil Loans. I finally called her or him into the mid-december to try to generate something proper therefore my personal mortgage would not enter into default. The client provider agent could not was basically friendlier. When i generated a cost to your mortgage over the telephone, she informed me she got set myself upon a cost bundle, you to definitely provided We continued to expend an equivalent count every month, my mortgage wouldn’t standard. She wished myself an effective Merry Christmas time just before I hung up new cellular phone hugely alleviated.

Last week, I called Citibank again to make another payment on my loan by the appointed date, as she had instructed. The very friendly customer service rep told me that my loan was in the process of being sent to collections, but that I could call Citibanks’ default department to make a payment. I called the number prepared to pay 300% of the payment I owed to keep this from happening, 800-XXX-9977. No one answered. The call went to voicemail. And the voicemail box of the number was full. I just tried it again, and it’s still full. [That’s because the correct number is (800) 967-8877. -Ed.]

I known as main citibank amount straight back, explaining which i wished to generate a cost. They simply explained to store getting in touch with brand new standard office all time or more up to they emptied their voicemail field. Shortly after four hours, At long last leftover an effective voicemail that was came back the second afternoon once i was in a doctor’s meeting. We named again to exit good voicemail one evening, making certain to save my cell phone for the me all of the time thus i you may answer her or him. They entitled back the second day. The consumer service rep We spoke so you’re able to told me you to my personal mortgage ended up being provided for stuff on 3 weeks since i have had past spoke so you can citibank, she reported they’d no listing of every commission plan, and you may informed me they’d the right to upload my loan over to choices if they chose to. Whenever i protested, inquiring once they got any recording or desktop number of one’s conversation I got towards user, and you may awe-struck that they completely ignored our contract, the customer services representative quickly changed this lady build to help you shouting within me over the telephone, detailing most savagely it was all the totally my personal blame to own failing to pay. I waited long enough to hear the number of the fresh collection department to-name ahead of I hung up the device virtually from inside the tears. I am today seeking get to the collection providers and so i can beginning to cleaning my personal credit rating, bit-by-bit. I know which i need to have been paying a whole lot more eventually, but one must not alter the proven fact that they produced a binding agreement beside me, then bankrupt it after, proper? I do not even understand where my personal last percentage went, if it is from the citibank program otherwise toward range company. All of my personal suggestions might have been taken out of my personal on the internet account. I happened to be very attempting to make it work.

I am hoping you to individuals having trouble and then make money so you can citibank pupil money info any and all talks he has got that have customer support agencies. I was so naive, and you can top one to such as a massive providers would not entirely sit in my experience. I’m hoping that you let other people discover never to create a comparable error.

To prevent Student loan Standard At the Citibank: A preventive Facts

Need a whole lot more individual reports? See all of our mother company, Consumer Accounts, on current towards the cons, remembers, and other user points.